For example, a situation where a service recipient says, “I want to find the exit, but it’s so confusing to navigate.” Suppose the service deliverer, say an organization, agrees, “we want the user to be able to navigate out quickly to make room for others,” then the fix is quite straightforward. As experiences and observations have taught us, not all pain points are the same. Thus, we can think of pain points as consequences of those fundamental contradictions. Usually, we would find a misalignment between expectation and reality that culminates into pain. While we can intuitively identify what a pain point looks like, as designers, we have the proclivity to inquire deeper as to the causes of those pain points: to expose the ‘why’s’ of those pain points (I will refer to “pain points” and “pains” interchangeably from here on). Here, operable panels in the roof are in the open position allowing the naturally-treated air to pass through the jungle and into the atmosphere.Ĭooling - radiant cooling provides comfort to lessen the demand for over-cooled air.In the field of design related to multi-actor experiences like service design or whatever else is emerging, we often see specific barriers or challenges that one or multiple actors encounter that impede them from reaching their goals or make their experiences less than optimal-we usually call them “pain points.” The standard practice, for example, is identifying and categorizing pain points in a qualitative research analysis. The summer winds from the south maintain positive pressure to keep the outside air moving through the system.Įxhaust - warm stale air is drawn up into the large rooftop greenhouse through exhaust tubes. Finally, the pre-conditioned air passes through a series of water source heat pumps above the innermost layer of glazed pivot doors where it is cooled to its final temperature and delivered via floor registers to the level above. It then passes freely through openings in sliding partitions into a zone where falling cold water further cools and dehumidifies the air. Ventilation - outside air is initially evaporatively-cooled as it passes through a misting mesh and a layer of open pivoting glazing into the planted zone. Sun - the south-facing exposures are shielded from solar heat gain by deciduous plantings along the edge of the building. We saw these conditions changing with the seasons as well, with distinct conditions between summer and winter. People are dynamic, so their workspace should be as well. Knowing that occupant health and satisfaction are driven by a heterogeneity of conditions and choice in comfort, we offer a heterogeneous collection of zones with varying degrees of atmospheric conditions. This submission proposes an ecotone - a highly-spatialized facade that creates a diverse community of occupiable spaces that work in concert to blend and integrate “exterior” and “interior” environments, in turn offering a variety of micro-climates. The World Health Organization defines health as a “state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.” Conventional, contemporary building facades isolate occupants from the outdoors and provide visual connections only through glass - often to the detriment of both providing a range of thermal comfort and maximizing energy efficiency.
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